The Australian Financial Security Authority (AFSA) has revised its process for handling complaints about the conduct of bankruptcy trustees. Key changes include:

• a change to the Privacy Act 1988 (Cth.) allowing complainants to remain anonymous or provide a pseudonym under Australian Privacy Principle 2; and
• complaint management standards required by professional bodies, including:
  • Certified Practicing Accountants Australia (CPA)
  • Institute of Chartered Accountants Australia (ICAA)
  • Institute of Public Accountants (IPA)
  • Accounting Professional and Ethical Standards Board (APESB)
  • Australian Restructuring Insolvency & Turnaround Association (ARITA), and
  • Personal Insolvency Professionals Association (PIPA).

For more information see Inspector-General Practice Statement IGPS 10, here.